Information We Collect

We collect personal information that you voluntarily provide to us when you:

•Fill out contact forms or enquiry forms on our website

•Sign up for our newsletter or marketing emails

•Book a 1-1 health coaching consultation

•Purchase digital products or services

•Interact with us via email or social media

Personal Information We Collect:

•Contact Information: Name, email address, phone number

•Health Information: Health challenges, dietary preferences, wellness goals (only when you voluntarily provide this information for coaching services)

•Payment Information: We do not store payment card details. Payments are processed securely through third-party payment processors (Stripe, PayPal, or direct bank transfer via Monzo Business)

•Communication Data: Any information you provide when you contact us or communicate with us

Information Automatically Collected:

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

•Technical Data: IP address, browser type, operating system, device type

•Usage Data: Pages visited, time spent on pages, links clicked, referring website

•Cookies and Tracking Technologies: See our Cookie Policy below

How We Use Your Information

We use your personal information for the following purposes:

•To provide our services: Deliver health coaching consultations, respond to enquiries, and fulfil service requests

•To communicate with you: Send you updates, newsletters, marketing materials, and service-related information (only if you have opted in)

•To improve our website and services: Analyse website usage and user behaviour to enhance user experience

•To comply with legal obligations: Maintain records as required by UK law and respond to legal requests

•To protect our rights: Prevent fraud, enforce our Terms & Conditions, and protect the security of our website

Legal Basis for Processing (UK GDPR)

We process your personal information under the following legal bases:

•Consent: When you opt in to receive marketing emails or provide health information for coaching services

•Contract: When processing is necessary to fulfil our contract with you (e.g., delivering coaching services)

•Legitimate Interests: When we have a legitimate business interest (e.g., improving our website, preventing fraud)

•Legal Obligation: When we are required to process your data to comply with UK law

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

•Service Providers: Third-party companies that help us operate our website and deliver our services (e.g., Squarespace for website hosting, Mailchimp or ConvertKit for email marketing, Stripe/PayPal for payment processing)

•Legal Authorities: When required by law or to protect our legal rights

•Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

All third-party service providers are required to protect your personal information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

•Essential Cookies: Necessary for the website to function properly (e.g., form submissions, security)

•Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, Squarespace Analytics)

•Marketing Cookies: Used to track visitors across websites and display relevant advertisements (if applicable)

Managing Cookies:

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

For more information about cookies, visit www.allaboutcookies.org.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

•Contact and enquiry data: Retained for up to 2 years after your last interaction with us

•Health coaching client data: Retained for up to 7 years (in accordance with professional practice standards)

•Marketing email data: Retained until you unsubscribe or request deletion

•Website analytics data: Retained for up to 26 months (Google Analytics default)

Your Data Protection Rights (UK GDPR)

Under UK GDPR, you have the following rights:

•Right to Access: Request a copy of the personal information we hold about you

•Right to Rectification: Request correction of inaccurate or incomplete information

•Right to Erasure: Request deletion of your personal information (subject to legal obligations)

•Right to Restrict Processing: Request that we limit how we use your information

•Right to Data Portability: Request a copy of your data in a structured, machine-readable format

•Right to Object: Object to our processing of your personal information (e.g., for marketing purposes)

•Right to Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at dorina@wellnessbydorina.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions).

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (e.g., affiliate links, social media platforms). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Affiliate Disclosure

We participate in affiliate marketing programs and may earn commissions from purchases made through affiliate links on our website. This does not affect the price you pay or our recommendations. We only promote products and services we genuinely believe in and that align with our values.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wellness By Dorina

Email: dorina@wellnessbydorina.com

Address: Available upon request

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Last updated: 31.01.2026